Frequently Asked Questions
Everything you need to know about your Lilienthal Berlin timepiece and shopping experience.
Where are Lilienthal Berlin watches manufactured?
Quality is our top priority. All our watches are designed in Berlin and 'Made in Germany.' We work with select partners in Germany to ensure every timepiece meets the highest standards of craftsmanship and precision.
What are your shipping costs and delivery times?
We offer free standard shipping on all orders. Delivery within Germany typically takes 2-4 business days, while international shipping usually takes 5-10 business days depending on the destination.
What is your return policy?
We want you to love your watch. If you are not completely satisfied, you can return your unworn product in its original packaging within 30 days of receipt for a full refund.
Do the watches come with a warranty?
Yes, every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase. This covers any manufacturing defects in the movement, case, or crystal.
Which payment methods do you accept?
We offer a variety of secure payment options, including PayPal, Credit Card (Visa, Mastercard, American Express), Klarna Pay Later, and Apple Pay.
Are the watch straps interchangeable?
Most of our models feature a quick-release mechanism, allowing you to change your strap in seconds without any tools to perfectly match your outfit.